2 Bets Privacy Policy — Your Data Is Safe With Us

2 Bets (2bets.app) is a trusted online betting and gaming platform in Bangladesh. We take the privacy of our members very seriously. This Privacy Policy ("Policy") explains how 2 Bets collects, processes, stores, and protects your personal information.

This Privacy Policy applies to all 2 Bets services, including our website, mobile app, and any other digital channels. By using 2 Bets, you are considered to have accepted this Privacy Policy.

When you open an account and use our services at 2 Bets, we collect various types of information. Below is a detailed breakdown of what we collect and why.

Personal Identity Information

• Full name and date of birth.
• National ID (NID) or passport number.
• Current and permanent address.
• Mobile number and email address.
• Photos (for KYC verification).

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Bank account number (where applicable).
• Transaction history and amounts.

Technical Information

• IP address and device type.
• Browser type and operating system.
• Login time and session data.
• A record of which pages you visited on the site and for how long.

Betting Activity Data

• Betting history, amounts, and outcomes.
• Preferred game or market type.
• Win and loss records.

2 Bets uses your data only for specific, legitimate purposes. We never use your information for anything else without your permission.

If you no longer wish to receive promotional communications, you can opt out at any time by contacting our support team.

2 Bets does not sell or transfer your personal data to any third party for commercial purposes. However, limited information may be shared in the following specific circumstances:

Payment Partners

Only the financial information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, and banks. These third parties operate under their own privacy policies.

Law Enforcement Agencies

We may be required to disclose information to relevant authorities under Bangladeshi law or by court order. Data may also be shared with government agencies in connection with investigations into money laundering or fraud.

Technology Service Providers

Trusted technology partners supporting server hosting, analytics, and customer service software are given limited data access. These partners are bound by our privacy policy obligations.

2 Bets uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and analyze site performance.

Cookie Type

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

2 Bets uses the latest technologies and processes to keep your data secure. Our security framework is outlined below:

Technical Security

• All data transfers are secured with 256-bit TLS encryption.
• Sensitive data stored in our databases is protected with AES-256 encryption.
• Passwords are stored using bcrypt hashing — never in plain text.
• Two-factor authentication (2FA) is available as an optional security feature.
• Regular security audits and penetration testing are conducted.

Institutional Security

• Staff receive regular training on data protection practices.
• Only authorized personnel have access to specific data.
• All access logs are reviewed on a regular basis.

2 Bets retains your data only for as long as necessary — covering service delivery, legal compliance, and dispute resolution, and no longer.

Once the retention period expires, data is automatically deleted or anonymised. If any data needs to be retained longer for legal reasons, you will be notified.

As a 2 Bets member, you have important rights over your personal data. We respect and honor all of these rights in full.

Right to Access

You may request to view the information we hold about you. We will respond within 30 days of receiving your request.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or by contacting support.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object to the processing of your data for specific purposes — particularly in relation to promotional communications.

Right to Data Portability

You may request a copy of your personal data in a machine-readable format (such as CSV or JSON).

2 Bets strictly does not provide services to anyone under the age of 18. You must be 18 or older to use our platform.

• Age verification is carried out at the point of registration.
• During the KYC process, a government-issued ID is verified to confirm the user's age.
• If an account belonging to a minor is identified, it will be suspended immediately and all associated data will be deleted.
• We never knowingly collect data from minors.

If you believe a minor is using 2 Bets, please contact us immediately.

2 Bets reserves the right to update this privacy policy as needed — changes may arise from legal updates, new services, or security improvements.

For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a notification on the platform.
• We will display the date of the latest update at the top of the page.

Continued use of 2 Bets after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

For any questions, complaints, or data requests related to this Privacy Policy, please contact our Data Protection team:

• Email: support@2bets.app
• Website: 2bets.app
• Response Time: Within 30 business days

We respect your privacy and are always ready to address any concerns you may have. Your trust in 2 Bets is our most valued asset.